Job Description

Roles and Responsibilities

Summary/Overview of the position

The Relocation Consultant (RC) is responsible for coordinating the delivery of local destination service programs based on SIRVA Relocation clients' service initiations. He/She will act as the primary point of coordination and accountability to internal SIRVA Consultants and transferring assignees while maintaining the highest levels of customer service.



ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Serve as a subject-matter expert in destination service delivery, providing face-to-face services and managing the end-to-end service process for assignees and their families, from pre-decision/preview trips through arrival, settling-in, ongoing support, and repatriation where applicable. Services may include preview trips, home search, school search, settling-in, and departure support. Administer initiating documentation from client and establish (and maintain) paper and soft files. Make timely contacts with SIRVA internal consultants, 3rd party providers and designated assignees within given Key Performance Indicators (KPIs) Coordinate with all internal departments/functions to ensure successful assignee experience. The RC is expected to remain up to date on local as well as expatriate issues in the international community including but not limited to, knowledge about housing market (basic knowledge), international schools, recreation, health issues, public transportation, groceries, 'Expatriate' activities, domestic help etc. The RC is expected to maintain inventories of SIRVA Relocation reference materials for the Expatriate 'Welcome Kit' and to keep abreast of useful information that is deemed beneficial for the destination service program Maintain good relationships with international schools (administrators) and to be updating of international schools occupancies and participating in schools invitations to ensure we have full knowledge on the school curriculums. Educate assignees and internal teams on DS-related matters, and liaise with internal teams/ Client HR (where applicable) regarding exception management for individual assignees. Identify, report, and escalate real or potential issues, as well as any unsatisfactory practices, to the manager for timely resolution. Maintain the Relocation Database - Service Engine Manage the 3rd parties providers like field consultants, car rental companies etc and liaise with them in co-ordination of the destination service program for the transferring assignee and family member(s), where applicable. Provide relevant service reports as requested. Participate in client/prospect visits and presentations, where required

QUALIFICATIONS AND PREFERRED SKILLS (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

Bachelor's degree preferred

Qualifications and Experience Requirements

3-5 years experience in real estate, relocation, human resources and/or accounting or finance. Excellent communication and diplomatic skills: preferably with experience in living abroad and / or communicating with all levels of employees, and across cultures. Prefer fluent English speaker plus one or more languages Must have a strong customer service background with ability to build relationships, proven skills in project and service partner management are required. Must be a Team player and self-starter with initiative and drive Good computer skills - proficient in Microsoft Office applications (Excel, Word, Access)

WHAT SIRVA OFFERS

Workplace flexibility for a balanced work/life approach Comprehensive benefits packages and wellness program Generous company-paid vacation days and holiday time Challenging, collaborative, diverse corporate culture

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.



Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!



Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.



If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.