Customer Service orientation, Willingness and ability to continuously learn and improve product knowledge, Process Orientation, Proactiveness, Good Communication Skills (preferably English and local language), pleasant personalitySales: Ensure 100% sales process implementation and compliance Meet daily sales and conversion targets and improve performance on all KPIs (including OL, Edge Profit Pool and Accessory Sales)Customer Service: Ensure all customers are attended to appropriately and timely resolution of customer escalations Daily follow up on complaints with the concerned stakeholders to ensure timely resolution as per predefined SLA & TAT Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and takecorrective actions based on customer feedbackContinuous Learning: Keeping updated on product knowledge, promotions and processes Attending trainings and takingProcess: Ensure compliance of all SOPs relating to Sales and Service within the category-HR 9482497949
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