Job Description

Job Title:

Relationship Officer - NBFC

Department:

Sales & Customer Relations / Branch Operations

Reports To:

Branch Manager / Relationship Manager

Job Purpose:

To manage and nurture relationships with clients, ensuring customer satisfaction, promoting NBFC products, and supporting business growth through timely credit and financial solutions.

Key Responsibilities:1. Client Relationship Management

Serve as the primary point of contact for assigned customers. Understand customer needs and provide tailored financial solutions. Maintain and strengthen long-term relationships with clients. Address customer queries, complaints, and service issues promptly.

2. Business Development & Sales

Identify potential clients and generate new leads. Cross-sell NBFC financial products such as loans, insurance, and investment plans. Achieve branch/portfolio targets as per management guidelines.

3. Loan & Financial Services

Assist clients in loan application and documentation. Verify KYC (Know Your Customer) documents and other legal paperwork. Monitor loan repayments, collections, and overdue accounts.

4. Market Research & Reporting

Conduct market surveys and competitor analysis to identify business opportunities. Report regularly on client feedback, market trends, and branch performance. Maintain detailed records of customer interactions and transactions.

5. Compliance & Risk Management

Ensure all activities comply with regulatory and company policies. Identify potential risks in customer relationships or transactions. Coordinate with internal teams for risk assessment and resolution.

6. Coordination & Teamwork

Collaborate with branch staff, credit officers, and collections teams. Assist in organizing client meetings, events, or campaigns. Provide inputs for process improvement and customer service enhancements.

Key Skills Required:

Strong communication and interpersonal skills. Sales and negotiation skills. Understanding of financial products and NBFC operations. Problem-solving and analytical skills. Ability to maintain confidentiality and work under pressure.
Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person