Job Description

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Role/Job Title: Relationship Manager-Tractor Loan

Function/ Department: Rural Banking

Job Purpose:

The role entails providing financial solutions to meet the requirements of the Tractor Loan customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Dealership business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.

Roles & Responsibilities:

• Responsible for acquiring new customers for Tractor Loans with a detail understanding of Credit assessment, providing end to end solutions to clients.
• Establish closely connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates and various product offerings.
• Empanelment of new Dealers, DSA and DST in the market.
• Generate new sales leads for Dealership business customers through referrals from existing clients, promotional activities.
• Conduct policy training for internal team members.
• Proactively resolve customer queries.
• Aggregate knowledge of competitor products, best practices in the market.
• Responsible for tracking channels and team for quality sourcing and healthy portfolio.
• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
• Recommend process changes to improve service efficiency and quality across the branch network.
• Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives.

Managerial & Leadership Responsibilities:

• Attract and retain best-in-class talent for key roles in their reporting structure.
• Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements.
• Enable teams to drive growth targets by providing necessary support.

Education Qualification:

Graduation: Bachelor\'s in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management.

Experience: 2 to 5 years of relevant branch banking experience.

IDFC FIRST Bank