Job Description

Job Requirements
Role/Job Title: Relationship Manager-New Car & Used Car
Business: Retail Banking
Function/ Department: Rural Banking
Job Purpose:

• The role entails providing financial solutions to meet the requirements of the Automobile (New Car/ Used Car) customers and ensure value added customer service.
• The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening.
• The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice.
• The role bearer is responsible for acquisition of Automobile (Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.
• The role also contributes towards Smooth Customer & Dealer/DSA Onboarding, Monitoring Initial MOBs, Cross Sell, Hygiene, Recruitment & Training.

Roles & Responsibilities:

• Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
• Establish closely connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings
• Empanelment of new Dealers, DSA and DST in the market
• Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities
• Cross Sell
• Conduct policy training for internal team members
• Proactively resolve customer queries
• Aggregate knowledge of competitor products , best practices in the market
• Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring iniotial MOBs.
• Team recruitment & training them about various products/processes
• Geographical scoping of potential markets.
• Managing relationship with DSA, DDSA and DSE.

Secondary Responsibilities:

• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives

Education Qualification:
Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate.
Experience:
Between 5-10 Years