?15,000 - ?35,000 per month (based on skills & experience)
About the Role
Shivaay is looking for a proactive and smart
Relationship Manager (Social Media)
who can handle and nurture customer relationships through online/social media platforms, respond to queries, and ensure high-quality customer experience during night hours.
This role is perfect for someone who is
fluent in English
, confident in communication, and enjoys interacting with people.
Key Responsibilities
Manage and respond to customer queries received through social media/online platforms (chat, DMs, comments, WhatsApp, etc.)
Build and maintain strong relationships with existing and potential customers.
Provide accurate information about services/products and resolve basic customer concerns.
Ensure timely follow-ups and maintain high standards of customer service.
Maintain records of customer interactions and feedback.
Coordinate with internal teams if any issue needs escalation.
Monitor social media engagement and ensure professional, brand-aligned responses.
Maintain quality in communication - polite, clear, and solution-oriented.
Must-Have Skills
Fluent in English
(spoken and written) - mandatory
Strong customer handling and relationship-building skills
Good typing speed and online communication etiquette
Ability to handle multiple chats/inquiries at a time
Professional, calm, and patient while dealing with customers
Basic understanding of social media platforms (Instagram, Facebook, WhatsApp, etc.)
Positive attitude and willingness to work night shift
Eligibility & Other Details
Work Mode:
On-site only (Zirakpur)
Shift:
Night shift (9 PM - 6 AM)
Experience:
Fresher or 1-2 years in customer support / social media handling / CRM preferred
Salary Range:
?15,000 - ?35,000 per month (as per experience, communication & performance in interview)
Job Type: Full-time
Pay: ?15,000.00 - ?35,000.00 per month
Application Question(s):
Apply only if you are willing to work from the office during night shifts. Type "yes" if you accept.
In how many days will you able to join if we select you?
Experience:
Relationship management: 1 year (Preferred)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.