Job Description

Job Title:

Relationship Manager

Department:

Sales / Client Services / Business Development

Location:

Salem

Reports To:

Sales Manager

Job Type:

Full-time

Job Summary:

The Relationship Manager is responsible for building and maintaining strong relationships with clients, ensuring customer satisfaction, and driving business growth. This role involves understanding client needs, offering tailored solutions, and serving as the primary point of contact between the client and the company.

Key Responsibilities:

Develop and maintain long-term relationships with clients to foster loyalty and retention. Understand client goals and challenges to offer appropriate products, services, or solutions. Manage a portfolio of high-value clients, ensuring regular communication and engagement. Proactively identify opportunities to upsell or cross-sell additional products or services. Resolve client issues promptly and effectively, ensuring high levels of client satisfaction. Collaborate with internal departments (e.g. sales, operations, support) to meet client expectations. Prepare and deliver regular performance reports and updates to clients. Stay updated on industry trends and competitors to offer strategic advice and insights. Meet or exceed sales targets, client acquisition, and retention goals.

Requirements:

Bachelor's degree in Business Administration, Finance, Marketing, or related field. Proven experience as a Relationship Manager, Account Manager, or in a similar client-facing role. Strong communication, negotiation, and interpersonal skills. Ability to analyze data and trends to inform recommendations. Customer-centric mindset with a passion for delivering top-tier service. Proficiency in CRM software (e.g., Salesforce, Zoho, HubSpot) is a plus. Ability to work independently and in a team environment.

Preferred Qualifications:

MBA or relevant postgraduate degree. Experience in [industry-specific, e.g., banking, insurance, Sales, real estate]. Multilingual abilities (if relevant to the client base).
Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person