Job Description

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• Manage Receivables: Oversee and manage the receivables for an assigned set of customers, particularly focusing on accounts marked as Non-Performing Assets (NPA), ensuring timely repayment and minimizing further defaults.
• Process Compliance: Ensure strict adherence to company processes and guidelines for repayment, collection efforts, and customer relationship management. Maintain compliance with regulatory standards and internal policies.
• Repayment Efficiency: Focus on reducing the Overdue (OD) amount in the branch by driving efficient repayment practices. Work proactively to minimize NPA levels and bring overdue accounts back to regular status.
• Timely Payment Collection: Actively pursue timely collection of overdue payments from delinquent customers, employing a variety of communication methods to facilitate repayments.
• Continuous Follow-Up: Perform ongoing follow-up with customers to remind them of outstanding dues, answer their queries, and assist with repayment arrangements.
• Customer Interaction: Locate and notify customers with delinquent accounts about their overdue payments, offering support in resolving their financial issues and re-establishing their account status.

Customer Traceability: Investigate and trace delinquent customers who have changed addresses or contact information, ensuring consistent communication and repayment tracking