Job Description

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A "Relationship Officer - MF Collection NPA" job description primarily involves managing and recovering outstanding debt (Non-Performing Assets - NPA) from clients who have taken microfinance loans, focusing on building relationships to encourage timely repayments while adhering to collection policies and legal guidelines.
Key responsibilities:
Debt Recovery:Actively contacting borrowers with overdue microfinance loans, understanding their financial situations, and negotiating repayment plans to minimize NPAs.
Customer Relationship Management:Building rapport with borrowers, maintaining regular communication, and providing support to facilitate timely payments.
Field Visits:Conducting on-site visits to borrowers' residences or businesses to assess their financial situation and collect outstanding payments.
Collections Strategy:Implementing effective collection strategies including reminders, follow-up calls, legal actions (when necessary) to maximize recovery rates.
Reporting and Documentation:Maintaining detailed records of collection activities, customer interactions, and updating relevant systems with accurate information.
Compliance:Adhering to all regulatory guidelines and company policies related to debt collection practices.
Skills and Qualifications:
Excellent Communication Skills:Ability to effectively communicate with borrowers, both verbally and in writing, to understand their situations and negotiate repayment plans.
Negotiation Skills:Proven ability to negotiate with borrowers to reach mutually agreeable payment arrangements.
Problem-Solving Skills:Identifying challenges faced by borrowers and devising solutions to facilitate timely repayments.
Fieldwork Experience:Comfort with extensive field visits and interacting with customers in diverse locations.
Financial Acumen:Basic understanding of financial concepts to analyze borrowers' financial situations.
Legal Awareness:Familiarity with debt collection laws and regulations to ensure compliance.