Job Description

Job Title: Relationship Manager (Sales Executive - NEXA)

Location: Maijo Moto Maruti Suzuki - NEXA Showroom, Kakkanad, Kochi

Department: Sales & Customer Relations

Reporting to: NEXA Branch Manager / Sales Manager

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Note:

At NEXA, the role of Relationship Manager (RM) is equivalent to the Sales Executive role in standard showrooms. The title "Relationship Manager" reflects the premium and personalized customer experience philosophy unique to the NEXA brand.

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Job Summary:

As a Relationship Manager (RM) at Maijo Moto Maruti Suzuki - NEXA, Kakkanad, you will play a key role in delivering a premium vehicle buying experience. You will be responsible for generating leads, closing sales, building strong customer relationships, and ensuring satisfaction at every touchpoint.

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Key Responsibilities:

1. Customer Engagement & Sales

Greet and assist walk-in customers at the showroom.

Understand customer preferences and guide them in vehicle selection.

Conduct test drives and explain vehicle features, finance options, and accessories.

Convert leads into bookings and ensure timely follow-ups.

2. Relationship Management

Build long-term relationships with customers through trust, consistency, and personalized service.

Maintain post-sale contact for feedback, referrals, and servicing needs.

Provide updates on new launches, offers, and events.

3. Coordination & Delivery

Coordinate with finance, insurance, and admin teams for seamless vehicle delivery.

Ensure timely completion of documentation and delivery formalities.

Manage customer records and update CRM systems regularly.

4. Reporting

Maintain daily and weekly sales reports.

Track inquiries, test drives, follow-ups, and bookings in CRM.

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Eligibility Criteria:

Education: Graduation in any discipline (MBA/PGDM in Sales/Marketing is an added advantage).

Experience: 0-3 years in automobile sales or customer-facing roles. Freshers with strong communication skills are welcome.

License: Valid two-wheeler/four-wheeler driving license is mandatory.

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Key Skills:

Excellent interpersonal and communication skills

Sales-oriented and customer-focused attitude

Negotiation and convincing ability

Basic computer skills; CRM and MS Office proficiency

Fluency in Malayalam and English (Hindi is a plus)

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Job Details:

Working Hours: 9:00 AM to 5:30 PM

Working Days: 6 days a week (Weekends included, with one weekly off)

Location: Maijo Moto Maruti Suzuki - NEXA, Kakkanad

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Compensation:

Salary: Industry-best package (fixed + attractive incentives)

Benefits:

Fuel/travel allowance

Performance bonuses and recognition programs

Training and NEXA Certification opportunities

Employee discounts on services/products

Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Health insurance Internet reimbursement
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person

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