Job Description

#

Relationship Manager-Branch Banking

Multiple locations








Department
NORTH BUSINESS
Job posted on
Jan 09, 2026
Employment type
Permanent

Group Company:

Ujjivan Small Finance Bank

Designation:

Relationship Manager-Branch Banking (UB-BB-NB-RM)

Position description:

Relationship Manager-Branch Banking

Primary Responsibilities:

* Business Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 150 Accounts Expected to achieve the prefixed Net Book deposits growth CASA Values FD for the year Expected to achieve the MOM addition of SA CA Accounts Setting up meetings with prospective customers ensuring that the clients are offered all products from Ujjivan including SA CA FD Life Insurance Loan Products etc Managing the portfolio of the customers onboarded ensuring their queries requests are addressed on a timely manner there by resulting in superior Customer Experience Customer Resolution of Queries Requests that may come from managed CASA clients adhering to the TAT Providing the best alternate channel experience for the customer through IB MB CIB Phone Banking Provide Doorstep service to managed customers wherever required Implementing necessary training for staffs to enable them to handle managed customers Internal process Streamlining the process of customer onboarding and ensuring seamless process during the same Working towards eliminating bottlenecks in the Account Opening process and rejuvenating the customer journey with Ujjivan Conversion of all form based processing to digital process with minimal documentation in the long run Responsible for updating and maintaining all Managed Customer upsell related MIS as well as New Customer acquisition done by RM Calls Prospects Meetings Business Conversions Learning Performance Ensure adherence to training mandays mandatory training programs for self Ensure goal setting midyear review and performance appraisal processes are completed within specified timelines Timely training of Branch staff so as to ensure product knowledge change in processes are communicated in a timely manner