Job Description

#

Relationship Manager - Branch Banking

Multiple locations








Department
WEST BUSINESS
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
0 - 0

Group Company:

Ujjivan Small Finance Bank Limited

Designation:

Relationship Manager-Branch Banking (UB-BB-WB-RM), Relationship Manager-Branch Banking (UB-BB-EB-RM)

Office Location:

West 4402-Vishrantwadi, West 4403-Swargate, West 4404-Hadapsar, West 4406-Akurdi, West 4408-DP Road, West 4409-Nashik Road
West 4411-Koparkhairne
West 4412-Thane
West 4416-Kalyan
West 4427-Chakala
West 4450-Ahmednagar
West 4463-Nadiad
West 4483-Shastri Maidan
West 4496-C A Road
West 4465-Nava Vadaj
West 4473-Valsad
West 4413-Chembur
West 4468-CTM
West 4518-Prahalad Nagar
West 4422-LBS Road
West 4435-Borivali
West 4423-Nashik Central
West 4443-Makarpura Road
West 4467-Naroda Patiya
West 4432-Kharadi
West 4516-Jamnagar
West 4458-Solapur
West 4515-Anand
West 4495-Byramji Town
West 4449-Bharuch
West 4482-Mavdi Chowk
West 4420-Dombivli
West 4438-Santacruz
West 4436-Sion
West 4474-Jalgaon
West 4431-Kapodra
West 4521-Mira Road
West 4428-Udhana
West 4537-Gandhinagar
West 4415-Kondhwa
West 4522-Aundh
West 4433-Goregaon
West 4447-Akota
West 4442-Harni Road
West 4419-Ambarnath

Position description:

The incumbent will be primarily responsible for providing Financial solutions to meet the requirements of the existing Mapped customers and ensure value added customer service as well as acquiring New to Bank CASA Customers.*


Responsible for handling the portfolio of existing Mapped CASA customers and generating revenue / book growth*


Responsible for increasing Liabilities book size of relationships via balances in accounts of existing mapped CASA customers or through Term Deposits, Cross selling of MF / Insurance, Loan products, acquiring family accounts and retaining the relationship*


To acquire pre-fixed New to Bank CASA customers through Open Market referrals / Referrals from existing CASA client base / BTL Initiatives & other tie ups*


Should be in close contact with the existing customers through personal visits, mailers and phone calls and share insights on the fluctuations in interest rates, FD rates and various product offerings.*


Informs customers of new products or product enhancements to further expand the banking relationship.*


Maintains complete relationship record for assigned customer accounts.*


Ensure continuity of high quality service, product delivery, and responsiveness to customer needs*


Tracks customer complaints/queries and turnaround times for customer satisfaction.*


Responsible to be abreast with all policies relating to operational risk, sales processes, mis-selling etc and ensure compliance with the same.*


Develop effective ways to promote Brand awareness & Product proposition that lead to measurable business results

Primary Responsibilities:

* Business o Responsible annually to manage existing portfolio and acquire a new to bank portfolio of around 120 -150 Accounts. o Expected to achieve the pre-fixed Net Book/ deposits growth (CASA Values