Job Description

Industry:

Corporate Travel | Hospitality | Mobility Solutions

About the Role

We are seeking a client-focused and proactive

Relationship Manager (RM)

who will act as the key

bridge between our

Operations team and Sales team

, ensuring seamless service delivery for our clients. The RM will be responsible for

building and nurturing

client relationships, resolving queries, and ensuring smooth operational support, making client satisfaction the highest priority.

Key Responsibilities

Serve as the

primary point of contact

for assigned corporate clients. Act as a

liaison

between the

Sales and Operations teams

, ensuring client requirements are understood and executed effectively. Build and maintain

long-term relationships

with clients to drive loyalty and repeat business. Address and resolve

client queries, escalations, and service-related issues

in a timely and professional manner.

Assist clients

with smooth execution of travel operations, including bookings, scheduling, and post-service support.

Work closely with internal teams

to ensure service quality standards are consistently met.

Provide clients with updates

on new products, services, and offers to enhance engagement.

Track client satisfaction

metrics and share feedback with internal stakeholders for continuous improvement.

Identify opportunities

for up-selling and cross-selling additional services to existing clients.

Requirements

Minimum

2 years

of experience in the

Travel Industry

(corporate travel, hospitality, or mobility services preferred). Strong

client relationship management

and customer service skills. Excellent communication, interpersonal, and problem-solving abilities. Ability to

manage

multiple client accounts and

prioritize

under pressure. Strong

coordination skills

with an ability to work across

cross-functional teams.

Bachelor's degree

in Business Administration, Travel & Tourism, or a related field.

Why Join Us

Opportunity to manage

high-value corporate clients

and gain

end-to-end exposure in relationship management.

Work at the intersection of

Sales and Operations

, contributing directly to client success. Be part of a

fast-growing travel solutions company

with career growth opportunities.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Application Question(s):

How many years of experience do you have in the travel, hospitality, or mobility industry? Have you worked with corporate clients directly in your previous role? If yes, how many years of experience do you have? Have you ever worked closely on a client escalation (complaint/issue resolution)? How many years of experience yo have in MS Excel and CRM tools or any portal for client tracking? How soon can you join us if selected?
Work Location: In person