Job Description

Role Summary:

We are seeking a

dynamic, English-proficient, and motivated

Sales Relationship Manager to support our

sales operations

and manage communication with

international clients (US & Canada)

. The role is office-based and does not involve field work.

Key Responsibilities:

Coordinate internally/externally for

design creation and upload

as per process. Maintain

strong relationships with existing customers

, including design and quotation sharing. Ensure

high customer satisfaction

through proactive communication and follow-ups. Engage in

upselling and cross-selling

to generate new business. Support the

business development team

to meet sales targets. Assist with

order processing

, ensuring accuracy and timely delivery. Handle

order-related queries

and support customers through the order cycle. Respond to

customer inquiries

, sharing product and delivery details. Create and maintain

sales reports

on customer interactions, orders, and activities. Collect and analyze

customer feedback

to enhance service and products. Use

CRM tools (Salesforce preferred)

to manage leads and follow-ups. Ensure

individual sales target achievement

. Conduct

market research

and

competitor analysis

. Send

design mock-ups, CAD files, progress reports

, and updates. Understand

client requirements and purchasing preferences

.

Qualifications:

Experience:

Minimum 2 years in sales or customer service.

Skills:

Excellent English communication skills Proficiency in

MS Office

and

CRM software

Understanding of sales processes and customer dynamics Ability to work efficiently in a

fast-paced environment

Education:

Bachelor's degree in

Business, Marketing, or related field

(preferred).

Attributes:

Self-motivated and goal-oriented Capable of working

independently

What We Offer:

Competitive salary

(within specified range)

Collaborative and supportive

work environment Opportunities for

professional development and career growth

Working Hours: 7:30 PM to 4:30 AM

Job Type: Full-time

Pay: ₹30,000.00 - ₹70,000.00 per month

Language:

English (Preferred)
Work Location: In person