Job Description

Key Responsibilities:

Serve as the primary point of contact for all customer inquiries, concerns, and feedback across multiple platforms (calls, email, WhatsApp, social media, etc.). Build and maintain strong, long-term relationships with customers by offering a personalized experience. Resolve customer complaints and ensure issues are addressed promptly and effectively. Actively engage with customers to build loyalty and encourage repeat purchases. Maintain detailed records of customer interactions and feedback to improve service quality. Collaborate with operations, logistics, production and marketing teams to ensure seamless order fulfillment and post-purchase experiences. Identify opportunities to enhance customer satisfaction and share insights with the team. Contribute to building a customer community by encouraging testimonials and reviews.

Key Requirements:

Excellent verbal and written communication skills (English & local language). A customer-first mindset with strong problem-solving skills. Ability to manage multiple tasks and handle pressure with a positive attitude. Tech-savvy with experience using CRM tools, WhatsApp Business, or e-commerce platforms. Empathy, patience, and the ability to maintain a friendly tone in all customer interactions.
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

Speak with the employer

+91 9253595834
Application Deadline: 25/07/2025