Job Description

Role Objective-

To build strong and ongoing relationships with employer clients (talent seekers) on the InRadius platform. This role is central to improving employer satisfaction, platform engagement, conversion to paid plans, and long-term retention. The individual will act as the first line of support and relationship-building for employers, ensuring they extract maximum value from the platform.

Your Core Responsibilities

1. Employer Onboarding & Support - Ensure all new employer sign-ups receive proper onboarding via calls, walkthroughs, or WhatsApp support. - Assist employers in completing their company profiles, verifying details, and posting their first job.

2. Engagement & Usage Activation - Monitor platform activity and proactively engage low-activity employers. - Share platform tips, best practices, and success stories to encourage deeper usage. - Follow up on job posting progress and hiring outcomes to close the feedback loop.

3. Paid Plan Conversion - Understand employer hiring needs and pitch relevant paid plans and features. - Share benefits of premium access, visibility boosts, and curated shortlists to convert free users into paying clients.

4. Relationship Building & Retention - Maintain regular contact with employers to build trust and relationship equity. - Handle concerns, feature requests, or dissatisfaction with empathy and prompt resolutions. - Work closely with Product and Growth leads to pass on actionable insights from employers.

5. CRM & Task Management - Maintain detailed activity logs and engagement status in CRM. - Follow daily/weekly schedules for callbacks, emailers, renewals, and retention conversations. - Support periodic reporting on satisfaction and retention metrics.

Note:This position is open exclusively to recent graduates with excellent communication skills. Applicants must be residing in Thane or nearby locations.

Job Types: Full-time, Fresher

Pay: ?20,000.00 - ?35,000.00 per month

Benefits:

Flexible schedule
Work Location: In person