will be responsible for managing client communications, ensuring smooth coordination for events, maintaining service quality, and delivering an exceptional customer experience at every touchpoint. The role demands strong interpersonal skills, attention to detail, and the ability to work seamlessly with internal teams to ensure flawless event execution.
Key Responsibilities
Client Relationship & Communication
Act as the primary point of contact for assigned clients.
Maintain timely and professional communication via phone, email, and WhatsApp.
Understand client requirements, expectations, and preferences thoroughly.
Provide regular updates to clients on event progress, timelines, and deliverables.
Handle client queries, escalate concerns, and ensure timely resolution.
Event Coordination & Execution Support
Coordinate with internal teams (production, creative, operations, hospitality) to ensure client needs are met.
Assist in preparing event briefs, checklists, and run-sheets.
Be present during key events if required to support client experience and ensure smooth execution.
Liaise with vendors and partners to ensure deliverables are aligned with client expectations.
Documentation & Reporting
Maintain client records, event files, and communication logs.
Prepare client update reports, status trackers, and post-event summaries.
Support billing and documentation coordination related to client deliverables.
Brand Experience & Service Excellence
Uphold Papillon's commitment to outstanding hospitality and professional conduct.
Identify ways to enhance the client journey and overall event experience.
Maintain a service-first attitude and represent the brand with integrity and empathy.
Skills & Competencies Required
Excellent verbal & written communication skills
Strong interpersonal and relationship-building skills
Ability to handle multiple clients & tasks simultaneously
Good understanding of event workflows & on-ground coordination
Problem-solving attitude with prompt responsiveness
Proficiency in MS Office (Excel, Word, PowerPoint)
Pleasant, confident, and client-friendly personality
Qualification & Experience
Minimum 1-2 years of experience in Client Servicing / Customer Relations / Event Coordination
Graduation in any discipline (Hospitality, Mass Communication preferred but not mandatory)
Experience in the events, hospitality, travel, or service industry will be an added advantage
Salary Range
?12,000 - ?18,000 per month (based on experience & communication skills)
Work Hours & Environment
6-day working schedule
Must be open to occasional travel or late hours during event days
Fast-paced, dynamic, and collaborative event team environment
How to Apply
Interested candidates can send their updated CV to:
info@papillonevents.in
with subject line
: "Relationship Executive - Client Experience"
WhatsApp to
7044043306
Job Types: Full-time, Permanent, Fresher
Pay: ?12,000.00 - ?18,000.00 per month
Benefits:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Education:
Diploma (Preferred)
Language:
English (Required)
Location:
Beleghata H.O, Kolkata, West Bengal (Required)
Willingness to travel:
75% (Preferred)
Work Location: In person
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