Job Description

Roles & Responsibilities

Resident Engagement:

They facilitate activities and events to promote socialization, community involvement, and overall well-being among the residents. This includes organizing recreational programs, educational workshops, and outings.

Resident Support:

They act as a liaison between the residents and the management, addressing any concerns, suggestions, or complaints raised by the residents. They strive to create a supportive and empathetic environment for the residents.

Communication:

Resident Relation Officers communicate important information to the residents, such as upcoming events, policy changes, and facility updates. They may also collect feedback and suggestions from residents to improve services.

Conflict Resolution:

They mediate and resolve conflicts that may arise among residents, ensuring a harmonious living environment.

Hospitality and Resident Service:

They focus on providing exceptional service to the residents, ensuring their needs are met, and fostering a positive living experience.

New Resident Orientation:

They help new residents settle into the community by providing orientation, introducing them to fellow residents, and familiarizing them with the facilities and services.

Family Communication:

They may also liaise with the families of residents to keep them informed about their loved one's well-being and the services provided.

Resident Feedback:

The team actively seeks and welcomes feedback from residents, conducting surveys, meetings, and one-on-one conversations to gather valuable insights. They use this feedback to continuously improve the quality of services and amenities provided at Bless Retirement Living.

Resident Advocacy:

The team advocates for residents' rights, ensuring their voices are heard and their concerns are addressed. They work closely with management and staff to implement resident-centered initiatives.

Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Life insurance Provident Fund
Schedule:

Day shift
Experience:

Social Work: 1 year (Required)
Work Location: In person