Job Description

Job Category: Program Management:The Consumer & Community Banking (CCB) Regulatory & Change Management Governance (RCMG) group is responsible for the execution of the Program Management including Quality Assurance for the Office of Legal Obligation (OLO) firmwide, global initiative. This program brings together the expertise of Legal, Lines of Business (LOBs), Oversight & Control, Compliance, Risk and other key control functions, to proactively manage regulatory changes in our operations and allow traceability of the end-to-end connections between laws, rules and regulations, and the policies, procedures, customer disclosures and systems that demonstrate compliance.Job SummaryAs a Business Analyst in the Regulatory and Change Manager Governance team, you will be responsible for ensuring that legal obligations, regulatory events, disclosures and other working items around sustainment processes are within SLA. It is imperative that the actions taken on our internal applications are accurate. Your responsibilities also include understanding data, performing analysis and publishing the correct insights and dashboards to our teams and stakeholders. Interacting with different team members and stakeholders and ensuring the completion of tasks will be an important part of your role.Job Responsibilities

• Collaborate and support the RCMG team to assist with obligation mapping and sustainment, REN assessment, disclosures review and related deliverables.
• Manage requirements, priorities, and deadlines to ensure timely completion of deliverables.
• Proactively identify obstacles/challenges impacting milestone completion and collaborate with team to develop mitigating solutions; escalate where appropriate.
• Participate in the production and submission of management information such as performance metrics, service level adherence and scorecards.
• Quickly learn the current operating model and systems (Enterprise Library Application (ELA) and Controls Change Manager (CCM)); use the acquired knowledge to inform / continuously improve the legal obligation sustainment and disclosures models.
• Develop and execute a variety of sustainment activities including monitoring re-drafted obligations and change requests for implications to CCB.
• Escalate issues as identified and participate in problem solving and resolution.
• Drive the completion of business change, as identified.
• Participate in User Acceptance testing (for ELA and CCM).
• Maintain production reports, Alteryx workflows and tableau dashboards. Identify solutions for manual reports with automation opportunities.

Required qualifications, capabilities, and Skills:

• Bachelor's degree required.
• Strong analytical and problem-solving skills. Proactive approach to problem solving, owning the issues, and having the determination to follow through on tasks /issues.
• Ability to articulate complex issues concisely and communicate effectively and comfortably at all levels.
• Flexibility to handle multiple tasks and changing priorities and monitor tight deadlines or unexpected requirement changes.
• Ability to operate in a collaborative and cooperative environment. Must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization.
• Strong Technical skills (SharePoint, PowerPoint, Excel functions including pivot tables, charts, vlookups and embedded queries).
• Data Analytics - mining and analyzing large volumes of data; packaging the information to present to various stakeholders and drive decisions.

Preferred qualifications, capabilities, and skills:

• Preferred background in Risk Management, Controls, Compliance and/or Audit
• Understanding of CORE, Enterprise Library Application and/or Controls Change Manager
• Automation via Alteryx and Tableau

About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.