Job Description

ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS' success story in India is continuing at a rapid pace.
Further information at ZEISS India.Support global field service engineers as 2nd Level Support via phone/emails/remote access. Be the contact person as product service specialist Support to improve KPIs (e.g. MTTR) by timely resolution and clarifying further queries. Be the contact point/bridge between Level 1(Field Service) and Level 3 (Manufacturing / R&D) Be responsible to create service documentation in English language Be involved in development projects and quality boards Conduct service training or workshops globally, if required

Perform field service actions globally, if required.
Professional Experience5 plus years in Medical Instruments Field / Remote Service Centre. Experience in national/international medical field service. Experience in creating technical service documentation and training documents in English language Knowledge in the following disciplines: electronics, optics, software, adjustment of optical instruments IT-experiences: handling databases (InterBase, MySQL), networks Experience with remote support systems Experience in collaborating with international project teams as well as readiness to travel internationally Experiences in conducting training courses Confident and good social and methodological skills. - B.Tech. / B.E. in Electronics & Electrical - Biomedical Field Additional knowledge / certification in Computer HW - SW - IT Network will be added advantage.


Skill & Language

Proficiency in English language (spoken and written) for business communication Computer HW-SW installation & IT Networking - Installation - Troubleshooting. CRM / IT Service Ticketing Management tools experience is an added advantage

Your ZEISS Recruiting Team:
Sikcha Chhetri, Upasana Sinal