Job Description

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About the Role:
Grade Level (for internal use): 08
The Team: Our team is a dedicated, collaborative HR People Service that supports employees across various regions. We partner closely with global HR teams, Centers of Excellence, and HRIS to provide seamless, employee-centric support throughout the entire employee journey.
The Impact:

• The Regional Specialist, People Services India plays a vital role in supporting the People Services team by responding to employee queries submitted through Tiers 0 and 1. As a member of the India People Services team, the Regional Specialist will offer general process expertise and domain knowledge, promote effective use of HR self-service technologies, and foster a culture of continuous improvement.

What's in it for you?

• Become a critical part of pioneering HR Services based in the Gurgaon office
• Grow as an essential talent within a global organization shaping the workplace of the future

Responsibilities:

• Execute HR system transactions to resolve a range of escalations, from basic to complex, within agreed SLAs
• Escalate or collaborate with Tier 2 and Tier 3 stakeholders (HRIS and/or CoE teams) on unresolved issues
• Support HR operational activities and manage employee data throughout the employee lifecycle
• Maintain regional standards and ensure alignment with global HR processes
• Adhere to scheduled shift and break patterns to guarantee appropriate coverage
• Focus on enhancing the overall employee experience by delivering accurate and timely resolutions to increase employee satisfaction
• Participate in process improvement initiatives and provide query support for change projects
• Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we're looking for?

• 2-5 years of relevant experience in HR Shared Services, providing Tier 1 support
• Strong analytical and reporting skills using Microsoft Office Suite (Excel and PowerPoint)
• Experience navigating HR data systems, preferably Workday
• Excellent written and verbal communication skills
• Demonstrated ability to maintain confidentiality and exercise discretion
• Ability to multitask while maintaining attention to detail
• Effective time management and organizational skills

Qualifications:

• 2-5 years of relevant experience; prior experience in a similar role is an advantage
• Strong communication, analytical, and problem-solving skills .
• Proven ability to engage with customers and consistently meet SLA-driven metrics .
• Flexibility to work varying hours and willingness to work onsite at the Gurgaon office

#L1-RS2
What's In It For You?
Our Purpose:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit:
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity .
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -
HUMRES203 - Entry Professional (EEO Job Group)
Job ID: 319329
Posted On: 2025-09-16
Location: Gurgaon, Haryana, India

Skills Required