Regional Service Manager Nr Retail Nr Regional Sales

Year New Delhi, Delhi, India

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Job Role

Manage the entire Service oriented factor and every Service Deliver officer of the region
Timely check and guidance to be given to the SDO’s to perform well and do justice to the KRA given to them
Co – ordinate with the HO, Mancom team, AM’s, regional SQ and BOM’s to support the SDO team and bring the region on top on the SQ Score card.
Ensure every Service request and complaint of the region is been attended to and the same is resolved within TAT.
Ensuring strict adherence to process, audit and regulatory requirements.
Ensuring the digital banking reaches every customer through the SDO’s.
Tracking the business leads and activations generated by the SDO’s which has helped the region in earning revenue.
Ensuring every customer of the region is been touched based with resulting the Customer Satisfaction Survey Ratio in 100%.

Requirement

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