Job Description

Job Title:

Regional Branch Manager

Location:

Mohali / Chandigarh

Department:

Operations / Business Development

Reports To:

Zonal Head / Director - Operations

Job Summary:

We are seeking a results-driven and experienced

Regional Branch Manager

to oversee branch operations and lead business growth in the region. The ideal candidate will have a strong background in

marketing

, and a proven track record in

security services

and

integrated facility management (IFM)

. This role demands a strategic leader with excellent operational, client servicing, and team management skills.

Key Responsibilities:1. Operations Management:

Oversee daily branch operations across multiple service lines (Security, IFM, etc.). Ensure adherence to SOPs, SLAs, compliance standards, and operational protocols. Implement best practices to improve service delivery and operational efficiency.

2. Business Development & Marketing:

Identify and pursue new business opportunities in Security and IFM sectors. Develop and execute regional marketing strategies to drive brand visibility and lead generation. Build relationships with corporate clients, facility heads, and procurement managers.

3. Client Relationship Management:

Maintain high levels of client satisfaction through regular interaction, timely resolution of issues, and proactive service delivery. Conduct regular client reviews and ensure contract renewals.

4. Team Leadership:

Lead, mentor, and manage branch staff including field officers, supervisors, and admin teams. Ensure proper manpower deployment and training across sites.

5. Financial Management:

Prepare and manage regional budgets, cost controls, and profitability metrics. Monitor revenue collection, billing cycles, and profitability for the branch.

6. Compliance & Risk Management:

Ensure adherence to legal, regulatory, and contractual compliance. Coordinate audits, safety inspections, and risk mitigation plans.

Qualifications & Experience:

Education:

Graduate in any discipline (MBA in Marketing/Operations preferred).

Experience:

Minimum 8-12 years of experience in operations/branch management with at least 5 years in the

security

and/or

IFM

industry.

Preferred Skills:

Strong marketing and business development acumen. Leadership and people management. Operational excellence in security and facility services. Excellent communication, negotiation, and client servicing skills.

Key Performance Indicators (KPIs):

Regional revenue growth and client acquisition Operational efficiency and SLA adherence Customer satisfaction (CSAT) scores Staff retention and training compliance Timely billing and collections
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Language:

English (Preferred)
Work Location: In person