Job Description

About JLL \xe2\x80\x93
We\xe2\x80\x99re JLL\xe2\x80\x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That\xe2\x80\x99s why we\xe2\x80\x99re committed to our purpose to shape the future of real estate for a better world. We\xe2\x80\x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we\xe2\x80\x99re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we\xe2\x80\x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don\xe2\x80\x99t meet all of the requirements below. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!
Regional Operations Manager
Work Dynamics

What this job involves:
Acting as the steward of the facility
Serving as the backbone of the facility, you\xe2\x80\x99ll sit at the bottom of a wide range of responsibilities, from managing contracts to keeping the day-to-day operations\xe2\x80\x94including facilities and equipment, M&E matters, housekeeping, conference rooms\xe2\x80\x94in tip-top shape. This is why a strong grip with the service structure will come in handy especially when dealing with issues related to operating expenditures.

Part of your usual concerns include the maintenance all records related to the performance of facility management operations on the site. You\xe2\x80\x99ll also find yourself developing MIS reports for our management team. And when the operations manager is not present, you\xe2\x80\x99ll be expected to lead the monthly progress meeting.

Besides these, you will train team members on all quality policies and procedures. Every now and then, you\xe2\x80\x99ll also be involved in reviewing the performance of our staff and conducting performance appraisals.

Bringing maximum value through excellent service delivery
Beyond daily maintenance, your ultimate focus is to provide professional, value-focused service that helps us meet\xe2\x80\x94and go beyond\xe2\x80\x94the client\xe2\x80\x99s expectations.

Lending your business acumen, you\xe2\x80\x99ll advise the client on future maintenance budgets, so you\xe2\x80\x99ll need to be in tuned with the organization\xe2\x80\x99s ins and outs, goals and overall direction. Your expertise in the world of contracts would be incredibly useful, as you\xe2\x80\x99ll also get your hands on defining terms and conditions, operational scope and documents for annual maintenance contracts. Along with this, you\xe2\x80\x99ll run successful tendering exercises that will help you find the right subcontractors. You\xe2\x80\x99ll also carry out comparative analysis and make recommendations to the client on the most appropriate subcontractors.

Plus, it\xe2\x80\x99s your job to develop service level agreements (SLAs) and assist our procurement experts in closing these agreements with vendors. While in the process, you\xe2\x80\x99ll consider: Is the team deployed by the vendor made up of the right resources\xe2\x80\x94in terms of level and scale\xe2\x80\x94to deliver quality services?

Playing the role of a strategic operator, you will also craft annual cost-saving goals in energy usage and maintenance operations. Coordinating with specialist professionals to ensure compliance with minimum wage acts for payments and regulations falls into your hands as well.

Managing working relationships\xe2\x80\x94the right way
Your ability to deal with clients, vendors and onsite personnel carries a huge impact on your success as facility manager. Among the things that you need to stay on top of are whether subcontractors are meeting their commitments on the scheduled delivery of trainings or they have a planned, structured and solution-based approach to maintenance services. Also, you will audit subcontractors on the quality of materials and upkeep of the site.

You\xe2\x80\x99ll will coordinate with the HR department and the Operations Manager and make recommendations for future trainings to be given to the site facility management team. You\xe2\x80\x99ll prepare and review the preventive maintenance register on a monthly basis and update the operations manager. You\xe2\x80\x99ll also liaise with our Finance team and that of the client\xe2\x80\x99s for client billing and invoicing. You will also be in touch with the client representatives for the payments.

Sound like you? To apply you need to be:
A facility management pro
In order to qualify for this role, you need to have a college degree. Under your belt, you should also have 5-8 years of experience in facilities management. We\xe2\x80\x99re also looking for someone with tertiary qualifications in building management and/or business.

A balanced leader and follower
Are you equipped to set up a team to success? Can you also play to your strengths and work effectively as a team member? If yes, that\xe2\x80\x99s great\xe2\x80\x94the ability to bring about positive changes and follow through with them will be beneficial for this role.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can\xe2\x80\x99t wait to see where your ambitions take you at JLL. Apply today!