Job Description

DESCRIPTION

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Amazon is looking for an experienced Regional Manager to lead our External Fulfillment operations across the West region. The ideal candidate will drive operational excellence, develop talent, and implement strategic initiatives to enhance customer experience while optimizing fulfillment processes across Seller Flex, Vendor Flex, Direct Fulfillment, and Warehouse Integration channels.



About the team

The team manages External fulfilment channels for Amazon India. The team is responsible for performance, cost, quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.



Basic Qualifications

3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

MBA or Master's degree in relevant field

Experience in e-commerce, logistics, or fulfillment operations

Experience managing multiple sites or a regional operation

Demonstrated ability to develop and implement process improvements



Key job responsibilities

Key responsibilities

1. Lead and manage a team of Area Managers (AMs) and Operations Executives (OEs) across the region to ensure operational excellence and achievement of key performance metrics

2. Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer experience

3. Develop and implement strategies to meet or exceed performance targets for key metrics including SPEED, SCRR, Handover, and Audit Adherence

4. Collaborate with cross-functional teams including Central Support Team (CST), Transportation, Network Operations Center (NOC), and business teams to resolve escalations and implement process improvements

5. Manage contingency planning and execution during peak periods, holidays, and unexpected events

6. Conduct regular business reviews (WBRs/MBRs/QBRs) to analyze performance data and implement corrective actions

7. Mentor and develop Area Managers to build a strong leadership pipeline

8. Drive seller/vendor compliance with Amazon's operational standards through regular audits and performance management

BASIC QUALIFICATIONS

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3+ years of employee and performance management experience Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

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1+ years of performance metrics, process improvement or lean techniques experience


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