Job Description

Position
Regional Head - CSG
Incumbent
Name
Department
Axis
Function
Emerging Verticals
Reporting to
National Head- CSG
Band
4B
Location
XYZ
Team size (D/I)
8-10
JOB SUMMARY :-
Manages a Region for Corporate Salary, TASC & ADM, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets.
KEY RESPONSIBILITIES:-

• Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region.

• Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result.

• Maintain Customer Parameter: Persistency, Leakage and Grievance Incidence Rate.

• To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP.

• Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources.

• Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources.

• Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

• Ensuring Circle/Cluster visits to optimize performance and enhance relationship.

• Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measures of Success
Business Plan:-
Adj MFYP (Rs.) - Plan v/s Actual
Adj MFYP (Rs.) Worksite - Plan V/s Actual
Activation plan:-
Seller Activation (%) - Plan Vs Actual
Protection Sales: -- Plan v/s Actual
Annuity Sales: - Plan v/s Actual
Persistency: Plan v/s Actual
Customer centricity and satisfaction:
Effective Management of Customer
As per Plan
Key Relationships (Internal /External)
Effective Management of Internal &External Customer
Handling Customer Complaints
Key competencies/skills required
Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge..
Desired qualification and experience:-

• Master of Business Administration or equivalent.

• 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential.

• Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Org Chart:-

Position
Regional Head - CSG
Incumbent
Name
Department
Axis
Function
Emerging Verticals
Reporting to
National Head- CSG
Band
3
Location
XYZ
Team size (D/I)
8-10
JOB SUMMARY :-
Manages a Region for Corporate Salary, TASC & ADM, collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets.
KEY RESPONSIBILITIES:-

• Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region.

• Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result.

• Maintain Customer Parameter: Persistency, Leakage and Grievance Incidence Rate.

• To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP.

• Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources.

• Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources.

• Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors.

• Ensuring Circle/Cluster visits to optimize performance and enhance relationship.

• Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Measures of Success
Business Plan:-
Adj MFYP (Rs.) - Plan v/s Actual
Adj MFYP (Rs.) Worksite - Plan V/s Actual
Activation plan:-
Seller Activation (%) - Plan Vs Actual
Protection Sales: -- Plan v/s Actual
Annuity Sales: - Plan v/s Actual
Persistency: Plan v/s Actual
Customer centricity and satisfaction:
Effective Management of Customer
As per Plan
Key Relationships (Internal /External)
Effective Management of Internal &External Customer
Handling Customer Complaints
Key competencies/skills required
Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge..
Desired qualification and experience:-

• Master of Business Administration or equivalent.

• 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential.

• Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.

Org Chart:-