Job Description

Job Title: Regional Human Resources Head
Function: Human Resources
Reports To: Head of Business HR & Talent Acquisition
Location: New Delhi
About DHL Blue Dart Express India:
At Blue Dart, we go beyond delivering shipments--we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India's Top 100 Great Places to Work and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal--it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care--Blue Dart is where you belong.
Position Overview:
The Regional Head - Human Resources leads the HR function across the region, ensuring strategic alignment of HR initiatives with business goals. The role is responsible for driving employee engagement, regulatory compliance, workforce planning, and timely execution of all HR operations. This leadership role plays a critical part in fostering a high-performance culture while supporting organizational growth and retention.
Job Purpose:
To lead and manage the HR function in the region by aligning people strategies with business objectives, ensuring compliance, and driving employee engagement, performance, and retention. The role ensures timely delivery of HR services, fosters a high-performance culture, and supports organizational capability building.
Key Roles & Responsibilities:
1. Strategic HR Leadership

• Develop and implement regional HR strategies aligned with business goals.
• Serve as a trusted advisor to regional leadership on all HR matters including organizational design, talent development, and workforce planning.
• Build and maintain strategic relationships with industry bodies, HR forums, and regulatory authorities.

2. HR Operations & Compliance

• Ensure timely and accurate execution of all HR operations, including payroll, employee records, onboarding, and exit formalities.
• Ensure adherence to statutory compliances and labour laws; coordinate audits and statutory inspections.
• Provide necessary data and documentation to the central compliance team as per regulatory requirements.

3. Talent Acquisition & Workforce Planning

• Lead the regional manpower planning process in alignment with business requirements.
• Drive timely recruitment and onboarding processes across all levels as per SLAs.
• Foster relationships with recruitment vendors and consultants to build a strong talent pipeline.

4. Employee Relations & Engagement

• Promote a positive work environment through proactive engagement, communication forums, and grievance redressal mechanisms.
• Oversee timely resolution of disciplinary matters in coordination with central ER/Compliance team.
• Drive and monitor employee engagement initiatives, satisfaction surveys, and feedback forums.

5. Performance & Capability Management

• Ensure effective implementation of performance management systems (PMS) in the region.
• Drive the development and execution of individual development plans (IDPs) for high-potential employees.
• Monitor training man-days and ensure capability building aligned with organizational needs.

6. Succession Planning & Retention

• Identify successors for critical roles and ensure leadership development initiatives are in place.
• Monitor attrition and implement retention strategies, with focus on high-performing and high-potential employees.

7. Team Leadership & Development

• Lead and mentor the regional HR team by setting clear goals, evaluating performance, and facilitating professional development.
• Ensure adequate staffing, skill enhancement, and a culture of collaboration and accountability.

8. Budget Management

• Ensure adherence to the regional HR budget, optimize costs, and monitor resource allocation effectively.

Qualifications & Experience:
Education:

• Essential: Master's degree in human resource management, Business Administration (MBA/PGDM - HR preferred), or a related field from a recognized institution.

• Preferred: Additional certifications in related HR fields is a plus.

Experience:

• Essential: 8 to 12 years of progressive HR experience, including a minimum of 5 years in a senior or regional leadership capacity.

• Preferred: Skilled in driving HR strategy with hands-on experience in core HR functions, team management across locations, and data-driven decision-making using HRMS tools.

Skills & Capabilities:
1. Core Technical Skills:

• Strategic Human Resource Planning

• Talent Acquisition & Workforce Management

• Performance Management Systems (PMS)

• Employee Relations & Industrial Compliance

• Learning & Development Strategy

• Succession Planning & Leadership Development

• HR Data Analytics & HRMS tools (SAP, Oracle, Workday etc.)

• Compensation & Benefits Structuring

• Organizational Development & Change Management

• Statutory & Regulatory Compliance (Labour Laws, LWF, PF, ESI etc.)

2. Behavioural Competencies:

• Strategic Thinking - Ability to align HR initiatives with long-term business objectives.

• Influencing & Stakeholder Management - Effectively engage with senior leadership and external partners.

• People Leadership - Inspire, develop, and retain high-performing teams.

• Decision Making & Accountability - Make sound judgments in high-impact situations.

• Communication & Interpersonal Skills - Strong written and verbal communication across hierarchies.

• Change Agility - Lead and manage transformation and adapt to dynamic business needs.

• Ethical Integrity - Uphold compliance and promote a values-driven culture.

• Result Orientation - Focus on delivering measurable outcomes in line with strategic priorities.

Key Performance Indicators:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
HR Strategy Execution

• % implementation of strategic HR initiatives aligned to business goals
• Feedback from business heads

2
Talent Acquisition & Manpower Planning

• % Adherence to approved manpower plan
• Average recruitment TAT
• Quality of hires and early attrition rate

3
Employee Engagement & Retention

• Employee Engagement Index
• % Attrition (annualized)
• Retention rate of high performers

4
Performance Management System (PMS)

• % completion of PMS within defined timelines
• Quality of goal setting and performance feedback

5
Compliance & Statutory Adherence

• Number of audit observations
• Timeliness in regulatory submissions and labour compliance

6
HR Operations & Payroll Management

• Timeliness and accuracy of payroll inputs
• % SLA adherence for employee lifecycle processes

7
Capability Building & Learning Development

• Average training man-days per employee
• Coverage of leadership development programs

8
Succession Planning & Leadership Pipeline

• % critical roles with identified successors
• % IDP completion for identified successors

9
Budget Management & Cost Control

• % Adherence to HR budget
• Cost per hire and cost per training program

10
Stakeholder Management & Internal Customer Satisfaction

• HR satisfaction scores from regional leadership/business teams
• Resolution rate of escalated grievances

Why Join DHL Blue Dart

When you join us, you become part of a purpose-driven organization that's redefining logistics across India and beyond. Here's what you can expect:

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect--where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group's diverse business portfolio.

The pride of working for India's most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.
Join us and be part of a company that's not only a leader in logistics--but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.
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