Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Regional Workplace Experience Lead - AsPAC

Work Dynamics

What this job involves

In this role, you will be responsible for leading and implementing Workplace Experience Program initiatives in partnership with operational and support teams in the Asia Pacific region. Your key responsibilities will include supporting the delivery of workplace experience services, overseeing internal communications, and driving employee engagement initiatives across a portfolio of client sites. The location of the role will be in Pune, India, with occasional travel within the Asia Pacific region.

As the Workplace Experience Lead, you will take on a pivotal role in delivering workplace experience aligned with the global employee experience plan and program at client sites throughout the AsPAC region. The ideal candidate possesses a strong foundation and experience in the following areas: workplace experience program management, corporate real estate workplace services, hospitality, employee engagement and communications management, and guest relations management.

The Workplace Experience Lead will have primary responsibilities that include:

Identifying and building relationships with business partners and client groups

Identifying strategic goals, priorities, and desired outcomes aligned with the global vision

Planning, managing, and implementing site-specific Workplace Experience Program initiatives

Collaborating closely with the Global Workplace Experience team to ensure global consistency

Promoting Workplace Experience initiatives to business leadership and identifying key areas of support for business units

Engaging business resource groups and communities, with support from the Communications Team

Reporting on progress, sharing innovation and best practices, and celebrating successes

Nurturing relationships, including managing 360 feedback

Travelling to client sites across the AsPAC region (approximately 25% travel)

Taking on additional responsibilities as part of role expansion, career development, and growth

Managing customer relationships:

The ideal candidate should demonstrate leadership and effective communication skills, prioritize performance delivery, and possess a strong focus on customer-centric workplace service solutions

Build and maintain client relationships:

Work collaboratively with local clients to develop, communicate, deliver, and report shared goals and objectives, ensuring their dissemination across all levels

Foster strong relationships with clients, key stakeholders, and customers by facilitating regular customer forums to encourage 360-degree feedback

Stay informed about the current strategies, policies, and procedures of client organizations through close communication and collaboration

Work in conjunction with the Regional Account Director to establish a robust governance framework, including conducting annual, quarterly, and monthly governance meetings

Roadmap for Workplace Experience Program:

Identify and include relevant initiatives in the roadmap

Utilize the data suite to analyse and report on opportunities for service enhancement, assisting the client in making informed decisions regarding cost versus quality

Promoting and delivering Workplace Experience initiatives:

Develop a business case for program pilots, with support from site teams

Assist on-site teams in building out project plans to achieve desired outcomes and provide progress reports

Support stakeholder development efforts

Identify key themes to support program objectives

Workplace Engagement:

Develop an engagement strategy to enhance workplace experience and employee satisfaction.

Support sites in implementing and delivering their engagement plans

Collaborate with business resource groups and communications teams to obtain necessary support for engagement initiatives

Collaborate with partners for Workplace Strategies and Change Management programs

Understand the holistic communications roadmap and strive to bring all the workplace stakeholders on a singular communication plan

Provide intelligence on what engagement channels work for your regions and share lessons learnt, thereby acting as the 'local flavour' of the global programs

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.