Job Description

Job Requirements
Role/ Job Title: Regional Debt Manager - Flows - Consumer Durable
Function/ Department: Collections
Job Purpose:
The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for maintaining credit portfolio of the assigned region. It entails administering corporate policies and procedures and ensuring the front end delinquencies are minimized. The role bearer is required to establish relationships inside and outside of the organization on opportunities to create value and has end to end collection responsibility for recovery of the assigned product contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning. .
Roles & Responsibilities:

• Responsible for recovery of the assigned product
• Identification of trends from collection metrics through various MIS and analytics, design action plan jointly with Strategic Business Head to minimize delinquencies and maintaining health of the portfolio
• Manage productivity by fixing parameters set for agency / collection executives, monitor performance against set parameters.
• Classify cases as those that need to be restructured, recovered through legal intervention - devise an action plan and ensure its implementation.
• Aggregate information about competitor policies, define a suitable collection policy & trigger mechanism for catering to the target customer segment
• Making sure that the team adheres to the defined processes and policies while dealing with delinquent customers
• Recommend changes in credit policies and credit monitoring process based on trends in NPAs
• Work in close collaboration with the business and support teams for speedy redressal of all issues.
• Have complete overview of agency management and analyze the feedback gathered.
• Supervise the recruitment, set KRAs for direct reports, conduct performance appraisals and keep an eyes on overall team's KRAs.
• Facilitate the development of subordinates through feedback and regular trainings

Education Qualification:
Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Post-graduation: MBA, PGDM
Experience: 10+ years of relevant experience
Work Experience
Role/ Job Title: Regional Debt Manager - Flows - Consumer Durable
Function/ Department: Collections
Job Purpose:
The incumbent is tasked with overseeing a team and coordinating the operational recovery efforts to maintain the credit portfolio of the designated region. This involves enforcing corporate policies and procedures to minimize delinquencies at the front end. The individual must cultivate relationships both internally and externally to identify opportunities for value creation and holds complete collection responsibility for the assigned product, aligning with the broader organizational goals of the bank. This pivotal role directly influences the financial institution's budget planning.
Roles & Responsibilities:
Accountable for the recovery of the designated product
Analyzing collection metrics to identify trends, collaborating with the Strategic Business Head to develop action plans that reduce delinquencies and uphold portfolio health
Monitoring performance of agency/collection executives based on set parameters to enhance productivity
Categorizing cases that require restructuring or legal intervention, creating and implementing action plans accordingly
Compiling information on competitor policies to establish an effective collection policy and trigger mechanism for the target customer segment
Ensuring team compliance with defined processes and policies when dealing with delinquent customers
Suggesting modifications to credit policies and monitoring processes based on NPA trends
Working closely with business and support teams to promptly address all issues
Overseeing agency management comprehensively and analyzing feedback received
Supervising recruitment, setting KRAs for direct reports, conducting performance evaluations, and monitoring overall team performance
Supporting subordinate development through feedback and regular training sessions
Education Qualification:
Graduation: Bachelors in Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management.
Post-graduation: MBA, PGDM
Experience: 10+ years of relevant experience