We are looking for a dedicated Customer Experience Executive to join our team at Tanishq, a division of Titan. As a Regional Customer Experience Executive, you will be responsible for ensuring that our customers have a positive and memorable experience when interacting with our brand.
Key Responsibilities:
Develop and implement strategies to enhance customer satisfaction and loyalty
Handle customer inquiries and complaints in a professional and timely manner
Collaborate with internal teams to improve overall customer experience
Monitor customer feedback and make recommendations for improvement
Stay up-to-date on industry trends and best practices in customer experience
Qualifications:
Bachelor's degree in Business Administration or related field
Proven experience in customer service or customer experience role
Excellent communication and interpersonal skills
Strong problem-solving abilities
Ability to work well in a fast-paced environment
If you are passionate about delivering exceptional customer service and have a keen eye for detail, we would love to hear from you. Join us at Tanishq and help us create unforgettable experiences for our customers. Apply now!
Work Experience
Required Skills and Experience:
Minimum of 5 years of experience in customer service
Proven experience in managing customer service operations on a regional scale
Strong communication and interpersonal skills
Ability to analyze customer feedback and implement improvements
Excellent problem-solving abilities
Proficiency in CRM software and other customer service tools
Ability to work effectively in a fast-paced environment
* Bachelor's degree in Business Administration or related field preferred
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