Job Description

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Regional Collections Manager-Vehicle Finance

North 2201-Delhi RO, Noida, Uttar Pradesh, India








Department
NORTH COLLECTIONS VEHICLE FINANCE
Job posted on
Jan 09, 2026
Employee Type
Permanent
Experience range (Years)
0 - 0

I.

POSITION DESCRIPTION



JOB TITLE

Regional Collections Manager-Vehicle Finance

GRADE

VP-I



DEPARTMENT

Collections Vehicle Finance

LOCATION

RO



SUB-DEPARTMENT

Collections Vehicle Finance

TYPE OF POSITION

Full-time



REPORTS TO

Lead-Collections Vehicle Finance

REPORTING INTO

1. Area Collections Manager- Vehicle Finance
2. Collections Coordinator Vehicle Finance

II.

ROLE PURPOSE & OBJECTIVE



1. This role is responsible to plan recovery Targets/budgets for the team with Lead Collections / National Collection Manager and manage collection/recovery of

VF

OD cases - Both standard and NPA.


2. The incumbent will monitor and drive ACM and Collection Managers (Agency Managers)
On the priority of strategy in achieving the given budget in VF (BX/SMA/NPA & Write-off).
Restrict the roll forward across all Buckets in Micro banking in SMA-1 & SMA-2 and potential NPA cases, and Ensure roll backs and normalization, to reduce PAR month on month
Restrict the roll forward across all

Bucket in VF OD

-BKT-X-1-2-3 & NPA-1-2-3 and potential NPA cases, and Ensure roll backs and normalization, to reduce PAR month on month

III.

SIZE OF THE ROLE



FINANCIAL SIZE

NON-FINANCIAL SIZE



Portfolio handling - Approx. 1.25 to 2 Lakhs accounts with OSP of 400 to 500 Cr.


Agency network build Legal activity initiation System and process Load Manage compliance and audit

People development Planning of the collection aligned with multiple activities.

Overall portfolio managing including BKT X to NPA

IV.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

Responsible for preparing Financial and manpower budgets for the region.

Ensure achievement of given targets through proper planning and execution

Monitor Collection expense on a monthly basis, and ensure it is within annual budget.

Responsible to implement measures improving efficiency with lower costs.

Responsible for collection for all product in -

VF, PL, Gold

Responsible for NPA Management - Reduction and maintain the GNPA within the budget

Appointment of Field collection agencies and tele-calling agencies, monitor the process very closely and need to stabilize

Responsible for end-to-end agency management (field collections, monitoring, receipt management, monthly audit, performance & DRA)

Run Write-Off recovery programs and ensure budgeted write-off collections are achieved Target expense to profit ratio as per the budget Drive in-house tele-calling team and co-ordinate with the field and business team Responsible for controlling departmental cost.

Ensure timely & accurate submission of daily, weekly & monthly reporting of collections update to respective teams and management

Management and motivation of the collection team.

Responsible for Indus IC4 Collection Management system usage for collection and branch team

Customer

Ensure that interactions with customers should be based on fair treatment and persuasion and same should be followed by the team

Coordinate & present status report & major findings to Regional committees (CBH-RBM-Business, Regional Audit managers, Regional Credit Managers & Regional Vigilance Manager on monthly basis). And also concerned business managers for improving the process

Needs to visit branches/ customers on monthly basis

Internal process

Enable feedback mechanism, and drive improvement in sourcing & credit approval processes.

Initiating Legal action/process against critical customers wherever required.

Executing legal course actions and Sec 138 to enhance recovery on the priority basis

Introducing new initiatives (campaigns) for specific products as when required Ensure manpower are in place as per the assigned budget

Evaluation of the team with a standardized mechanism (Focus on KRA drive)

Encourage and motivate employees by conducting Incentive Programs and R&R programs from time to time.

Ensure timely & accurate submission of daily, weekly & monthly reporting of collections update to respective teams and management

Ensure the monthly reports are furnished to Lead Collection and NCM by fifth day of the following month.

Any critical issues to be immediately communicated to the management.

Look for new requirements and improvements in the software and accommodate the same.

Coordination and support regarding collection software Pro-collect to all departments and ensure usage of the same Coordinate with Indus collection team & Internal IT dept. to fix any issues occurring in the software.

Learning & Performance

Ensure training to team & branch staffs time to time on new techniques of collection

Ensure that self and team are up to date on all relevant circulars and all products/services offered in the Branches.

Ensure adherence to training man-days/ mandatory training programs for self and team.

Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and team.

Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.

Put in place an IIBF certified collections team (all in-house and agency officers should be DRA trained)

Maintain manpower Retention Target at >90% & Manpower gap not to exceed 30 days. (Or as decided time to time)

Ensure Collection team scores >90% in employee satisfaction surveys
Ensure one to one discussion with the teams on ongoing basis (for better understanding of the process and act to strengthen the process)

V.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS





Educational
Qualifications

Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred





Experience

Sales or recovery with the team handling profile for experience of 10-15 yrs
And
5-7 years in VF recovery/sales with team handling experience






Certifications

If required





Functional Skills

Portfolio and Delinquency management Team leadership and field management Skip tracing and Repossession Agency and vendor management Legal and Recovery Procedure MIS and Analytics Policy adherence and compliance Cross functional coordination






Behavioral Skills

Team management

Fluent in communicating local language

Need the team to drive by examples through regular field visits & needs strong executions of strategies Take responsibility of effectiveness and timely completion of work.

Planning, organizing and time management skill. Should have the ability to prioritize.

Strong communication skills with the ability to communicate directly with field staff & customers. Local language skills will be preferred





Competencies

Business Acumen

Cultivating Network & Partnerships

Driving Execution

VI.

KEY INTERACTIONS



INTERNAL

EXTERNAL



Regional leadership Team

Tele-calling Vendors



Functional Heads of NLT

DSA vendors



MFI & Secured Credit & Business Teams

Customers



PREPARED BY: Murlidhar - Lead

DATE:



REVIEWED BY: Rabiul - NCM

DATE: 13-11-2025



LAST UPDATED BY: TM Team

DATE: 16-12-2025