Job Description

About the Role:
? The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement.
? The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.
Job Responsibilities:
? Manage and maintain strong relationships with existing customers.
? Ensure timely annual contract renewals with appropriate price revisions.
? Drive customer retention through proactive engagement and resolution of concerns.
? Monitor and manage collections and Days Sales Outstanding (DSO) performance.
? Identify opportunities for up-selling and value-added services.
? Develop new business opportunities (farming) within existing and new customer accounts.
? Conduct market surveys and competitor analysis to identify service gaps and business opportunities.
? Share actionable customer feedback with the service team to enhance customer satisfaction.
? Carry out additional responsibilities and tasks as assigned from time to time.
Requirements:
Key Result Areas:
? New Business Generation
? Customer retention
? Contract renewals & pricing
? Collection & DSO performance
? Upselling & account growth
? Market insights & feedback sharing
Competencies (Skills essential to the role):
? Customer orientation and relationship building
? Cross-Functional Collaboration
? Negotiation and influencing skills
? Result-driven and target-oriented
? Communication and presentation skills
? Accountability
Educational Qualification / Other Requirement:
? Bachelor's Degree (or equivalent) in Business, Marketing, or related field
? 3-5 years of total experience, with a blend of front-line B2B sales and account management
? Good knowledge of the local geography/territory where the role is based
? Proven experience in customer retention and business development
? Proficient in MS-Office/G-Suite
Benefits:
What can you expect from RPCI?
? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
? Service
? Relationships
? Teamwork
? Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Skills Required