Job Description

About the Role:

The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement. The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

Manage and maintain strong relationships with existing customers. Ensure timely annual contract renewals with appropriate price revisions. Drive customer retention through proactive engagement and resolution of concerns. Monitor and manage collections and Days Sales Outstanding (DSO) performance. Identify opportunities for up-selling and value-added services. Develop new business opportunities (farming) within existing and new customer accounts. Conduct market surveys and competitor analysis to identify service gaps and business opportunities. Share actionable customer feedback with the service team to enhance customer satisfaction. Carry out additional responsibilities and tasks as assigned from time to time.

Requirements

Key Result Areas:

New Business Generation Customer retention Contract renewals & pricing Collection & DSO performance Upselling & account growth Market insights & feedback sharing

Competencies (Skills essential to the role):

Customer orientation and relationship building Cross-Functional Collaboration Negotiation and influencing skills Result-driven and target-oriented Communication and presentation skills Accountability

Educational Qualification / Other Requirement:

Bachelor's Degree (or equivalent) in Business, Marketing, or related field 3-5 years of total experience, with a blend of front-line B2B sales and account management Good knowledge of the local geography/territory where the role is based Proven experience in customer retention and business development Proficient in MS-Office/G-Suite

Benefits

What can you expect from RPCI?


? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:

Service Relationships Teamwork Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.