Job Description

Job Details : Title- Regional Service Operation Manager Location- Gurgaon What you will do . Provides leadership for the overall south regional services delivery, supporting field service team to perform. . Delivering monthly, quarterly, and yearly financial plan for North region. . Drives regional service operation team toward on-time committed service, maintain service level agreement (SLA, service quality. . Coordination with other functional such as finance, supply chain etc. for on-time material support and managing service deliverables. . Managing regional key account by meeting them, seeking and analyzing customer feedback to improve service delivery quality, timeliness and correctness to improve CSAT & NPS. . Monitoring and improving response and resolution time and post-service customer communication to ensure close loop. . Coordination with sales for driving on time contract renewal and timely maintenance for contracts. . Providing deep focus & ownership on overall services delivery and handling 1 st level customer escalation. How you will do it . Lead the overall south region Services business and being accountable for financial (revenue, cash, add-on orders operational (EHS, Quality, On Time Delivery, Cost, Productivity, Net Promotor Score results. . Develop and deliver business plans for specific service line opportunities drive the operationalization of such plans. . Champion the collaboration with various stakeholders to support overall maintenance / upsell / Other Service strategies and needs by changing or improving current Service models, structures, processes, tools, technologies to optimize performance. . Own and drive digital service transformation in delivering the services to customers. . Provide direction and guidance on the implementation of high-impact transition and transformation projects. Act as the change champion. . Drive consistency of end-to-end service operations across the cluster, and in full alignment with standards, framework, processes and policies set by the APAC Services team What we look for . B.E/B. Tech (Electronics/ IT/ Mechanical/Equivalent. MBA or equivalent professional is preferred. . 15 to 20 Years of relevant professional experience of Service operation in Building Automation / HVAC industry. . Strong Customer focus mindset is essential. Should understand account management and have prior experience in handling key customers. . Good operational & financial Skills is essential. Johnson Controls International plc is an Irish-domiciled multinational conglomerate headquartered in Cork, Ireland, that produces Fire, HVAC, and Security equipment for buildings. As of mid-2019, it employed 105,000 people in around 2,000 locations across six continents The Power Behind Your Mission At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing.

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