Domain Expertise in Accounts Receivable, Accounts Payable and General Ledger Accounting
Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
Take direction from training lead and execute deliverables
Design process training plans with inputs from client SMEs
Conduct training sessions for identified gaps and process betterment
Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.
Set-up daily/weekly huddles with trainees to track progress and resolve any issues
Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations
Develop training interventions based on TNI for existing employees
Review and revise the standard operating procedures periodically or as agreed with the client
Ensure robust update management process is deployed and followed
Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
Preparing, publishing and maintaining various training reports and dashboards
Job Location- Pune
Shift Timing- US shift (WFO Only)
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