Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Do visit our website : https://www.wns.com/


Primary Skills: 8+ Yrs. Experience in Exchange 2016 Hybrid Infrastructure, Multiple AD Forest & Exchange Organizations. 8+ years in Messaging Domain 3+ years of experience in Office 365 +5 Yrs. Experience in Skype for Business 2015 On-Premise Secondary Skills: +2 Yrs. Experience in Cisco IronPort

• Experience on Enterprise Vault administration
• ADFS
• Maas360 MDM Solution
• Microsoft Intune
• PowerShell Scripting

Responsibilities :

• Responsible for troubleshooting & leading critical or urgent issues on email/mobility infra
• Working knowledge on Incident & Problem management.
• Interact with Vendor Support for escalated issues and work towards permanent resolution
• Creation of SOPs and Process Documents
• Good Team player and should be able to guide/mentor junior team members.
• Good communication skills written and verbal

Qualifications
Preferably BE, MCA, B-Tech & BSc IT or Any graduate
Additional Information
Flexible in working outside of core India business hours if needed (mostly due to escalations)