Job Description

Company Description
WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group\xe2\x80\x99s over 41,000+ Professionals serveWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group\xe2\x80\x99s over 41,000+ Professionals serve


11 January 2023 06:39 PM

• Should have hands-on Experience on networking & networking protocols
• Should have hands-on Experience on Router, Firewall & Switch\'s
• Should have good troubleshooting skills.
• Should have good communication skills.
• Should understand, design and troubleshoot major switching technologies [like STP, RSTP, RPVSTP+, VPC, VDC].
• Good understanding on routing protocol like BGP, OSPF EIGRP.
• Multicasting design, multicast security, advances level multicast troubleshooting.
• Network security.
• Understanding on cisco varies tools. [like error decoder, configure & verify, output interpreter so on].
• Help customer in design network.
• Product / Architecture and design level understanding of Juniper EX4200, EX3200, Ayava 5500 and Cisco 4500, 6500, 6800 Series switches.
• Scheduling and performing configuration changes on the network devices as per the business requirement.
• Maintaining and supporting the WNS business applications, and ensuring the reliability, availability and sustainability of information and communication resources.
• Ensure that tickets are kept updated and incidents are managed, prioritized and escalated efficiently.
• Ensure minimum downtime, proactively identify potential risks and suggest and drive solutions.
• Respond to the Severity incidents and problems and escalate to senior as and when required.
• Diagnose and Respond to issues/emails.
• Ensure tasks are completed to a high standard and to agreed timescales.
• Knowledge and use of Network Management Tools and integration experience with other Tools.
• Excellent interpersonal skills with customers, senior level personnel, and team members.
• Handle Severity 1 / Severity 2 escalations calls.
• Following with TAC engineer for advances level troubleshooting
• Coordinating with OEM vendors to resolve the issue on time.
• Raise the CR or ECR if necessary to user tickets. Implement / assist in network LAN implementations as per the requirement.

Qualifications
Graduate
Additional Information
5 years of experience