Job Description

This is the entry level role serving as the front line for HR related client support. The employee works in a learning capacity performing a range of basic customer service representative assignments under close supervision. Interacts with clients via telephone or email for intake of client inquiries and requests. Utilizes a knowledge management tool to respond to routine HR policy, procedure and process inquiries in support of HR clients,,, employees, managers, candidates, retirees etc. Documents all client interactions, requests, resolution and action taken within the HR case management application. Triage of inquiries and requests to experienced & advanced level representatives, HR Advisors, and/or HR CoE. No management responsibilities and no direct reports. Secondary education (high school diploma or equivalent) or equivalent work experience preferred. Up to 2 years experience in a customer contact center or a customer service position with focus on reviewing and updating client records, interpreting policies or procedures, responding to and/or resolving client inquiries in person or via electronic mail, phone or paper. Excellent interpersonal communication skills, demonstrated ability to multi-task and meet deadlines, detail oriented internal customer service focused, a team player and be able to collaborate and cooperate well with others. Strong PC skills, with working knowledge of Microsoft Office products. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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