Responsible for managing and recovering overdue and non-performing personal loan accounts.
Contact delinquent borrowers through calls, messages, and field visits to negotiate repayment plans.
Engage with guarantors or family members when required to facilitate recoveries.
Monitor allocated loan portfolio and track follow-ups and resolutions in the internal system.
Liaise with external collection agencies and recovery agents as per policy guidelines.
Maintain daily and weekly MIS on recovery performance, visit reports, and payment commitments.
Work closely with collections and legal teams to coordinate recovery efforts and strategies.
Ensure adherence to RBI and internal compliance standards during borrower interactions.
Maintain professional conduct and protect company reputation during all recovery activities.
Identify early warning signals in accounts and suggest preventive actions.
Keep updated with legal procedures related to loan recovery, arbitration, and settlements.
Achieve monthly recovery targets and contribute to reduction in portfolio delinquency.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Provident Fund
Work Location: In person
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