The Recovery Officer will be responsible for managing payment collections from customers, following up on outstanding dues, maintaining payment records, and ensuring timely recovery as per company policies. The role requires strong communication, negotiation skills, and knowledge of credit control processes in the manufacturing sector.
Key Responsibilities:
1. Payment Recovery & Collection
Follow up with customers for pending payments through calls, emails, and visits if required.
Ensure timely recovery of outstanding invoices as per agreed credit terms.
Coordinate with the sales and accounts teams to resolve billing or payment-related issues.
Reduce overdue payments and improve overall collection efficiency.
2. Customer Communication & Follow-Up
Communicate professionally with customers regarding payment reminders and pending dues.
Maintain regular follow-up for overdue accounts until payment is cleared.
Handle customer queries related to invoices, credit notes, and payment status.
3. Documentation & Reporting
Maintain accurate records of payments received and outstanding dues.
Prepare daily/weekly/monthly collection reports and share with management.
Ensure proper documentation for recovered payments and maintain audit-ready records.
4. Coordination & Issue Resolution
Coordinate with internal departments (Sales, Dispatch, Accounts) to resolve disputes.
Follow up on bounced cheques, short payments, and incorrect deductions.
Escalate critical payment issues to management when required.
5. Credit Control & Compliance
Monitor customer credit limits and ensure adherence to credit policies.
Identify high-risk accounts and suggest corrective measures.
Ensure all recovery activities comply with company policies and legal guidelines.
Skills & Qualifications:
Minimum 4 years of experience in Payment Recovery / Collection in a manufacturing or industrial sector.
Strong negotiation and communication skills.
Good knowledge of invoice management, credit control, and collection processes.
Proficiency in MS Office (Excel, Word) and ERP/Tally systems.)
Ability to handle pressure and achieve collection targets.
Strong problem-solving and customer-handling skills.
Preferred Attributes:
Experience interacting with customers, dealers, or distributors.
Ability to travel for collections if required.
Discipline, follow-up accuracy, and a result-oriented approach
HR NEHA - 7030114040
Job Type: Full-time
Pay: ?25,000.00 - ?45,000.00 per month
Work Location: In person
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