The Recovery Agent is responsible for collecting outstanding dues from clients or customers, negotiating repayment plans, and ensuring timely recovery while maintaining professionalism and compliance with company policies and legal regulations.
Key Responsibilities:
Follow up with defaulters through phone calls, emails, and field visits to recover pending dues.
Maintain accurate records of collection activities, payment commitments, and follow-up schedules.
Negotiate and arrange for feasible repayment solutions while maintaining positive customer relations.
Submit daily/weekly reports on recovery status to the manager or finance department.
Coordinate with legal or enforcement teams if recovery requires escalated action.
Verify documents and ensure payments are credited as per agreed timelines.
Handle customer queries and grievances related to outstanding balances.
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Monday to Friday
Work Location: In person
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