Job Description

Recovery Manager - Key Result Areas (KRA)

Department:

Accounts / Finance / Credit Control

Industry:

Laminates / Building Materials

Reporting To:

Finance Head / Director

1. Outstanding & Collection Management

Objective:

Ensure timely recovery of all dues and maintain healthy cash flow.

Key Indicators:

Achieve

monthly collection target

(as per assigned region/customers). Maintain

DSO (Days Sales Outstanding)

within defined limits. Ensure

minimum overdue percentage

of total outstanding (e.g., <10%). Daily follow-up of payments with dealers/distributors/customers. Submit

weekly collection and outstanding report

to management.

2. Credit Control & Risk Management

Objective:

Minimize bad debts and ensure credit discipline.

Key Indicators:

Adherence to approved

credit limits and payment terms

. Timely identification of

high-risk or default customers

. Ensure

credit hold/block

implementation for overdue accounts. Coordinate with sales for

credit approval or extension cases

.

3. Customer & Dealer Coordination

Objective:

Maintain strong customer relationships to ensure smooth recovery.

Key Indicators:

Regular field visits to key overdue customers. Maintain a

payment commitment register

for follow-up tracking. Handle

disputes or deductions

and ensure resolution within 7 days. Maintain

reconciliation of accounts

in coordination with accounts team.

4. Reporting & Documentation

Objective:

Ensure accurate and timely reporting of receivables and collection activities.

Key Indicators:

Maintain

updated ageing report

of outstanding customers. Submit

MIS report

on daily/weekly/monthly basis. Maintain documentation of

all follow-ups, calls, and visit reports

. Ensure

data accuracy

between sales, accounts, and recovery teams.

5. Team Coordination & Process Improvement

Objective:

Support continuous improvement in collection processes and team coordination.

Key Indicators:

Conduct joint review meetings with sales and accounts teams. Suggest improvements in

collection processes

or systems. Assist in

training sales teams

on collection discipline and documentation. Maintain

100% adherence to company policies and SOPs

.

6. Legal & Recovery Action (if applicable)

Objective:

Initiate and coordinate legal recovery actions in case of chronic defaulters.

Key Indicators:

Identify and report

accounts requiring legal notice

. Coordinate with legal advisors for documentation and updates. Track progress of

legal recovery cases

and report monthly status.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person