Job Description

1. Position Overview

The Recovery Manager at

Karur Gold Finance

is responsible for managing the full recovery cycle of overdue gold loan accounts across assigned branches. The role ensures timely collections, reduction of NPAs, customer coordination, and adherence to company recovery policies and guidelines.

2. Key Responsibilities

A. Overdue Management

Monitor bucket-wise overdue (1-30, 31-60, 60+ days) and initiate timely follow-up. Ensure daily interest collection and regularisation of overdue accounts. Identify high-risk and chronic overdue customers for special attention.

B. Field Recovery & Customer Follow-up

Conduct field visits for overdue customers. Conduct continuous telecalling & follow-up for interest/EMI payments. Maintain systematic daily recovery tracker and submit to management.

C. Legal & Auction Coordination

Issue reminders, warning letters, and legal notices as per company policy. Coordinate with branches for initiating auction procedures. Support legal team for 138 notice, police intimation, and legal escalations. Maintain proper documentation for all recovery actions taken.

D. Branch Support & Supervision

Support and guide Branch Managers on recovery strategies. Visit high-delinquency branches and plan corrective actions. Train branch staff on effective customer handling and recovery process.

E. Customer Relationship & Negotiation

Negotiate repayment plans within company rules. Handle sensitive cases professionally without aggressive behaviour. Maintain positive customer relations while ensuring recovery.

F. Reporting & MIS

Daily/weekly/monthly recovery MIS preparation and submission. Track individual branch performance and overdue reduction. Escalate critical accounts immediately to senior management.

3. Required Skills & Competencies

Strong communication & negotiation skills Field recovery experience (mandatory) Knowledge of gold loan operations and auction procedure Target-oriented and ability to handle pressure Basic legal process understanding Good documentation & reporting skills Two-wheeler and valid driving licence required

4. Qualification

Any Degree (Commerce/Business Administration preferred) Additional advantage: Recovery/Collections certification or experience in NBFC/Gold Loan industry

5. Experience

Minimum

2-5 years

experience in Recovery / Collections Preference for candidates with

Gold Loan or Banking recovery background

6. Key Performance Indicators (KPIs)

Overdue reduction % Collection target achievement NPA reduction Field visit productivity Recovery from legal & auction cases Branch support effectiveness
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person