Make outbound and inbound calls to students/customers for pending dues or fee recovery.
Politely remind and follow up with students/customers regarding payments.
Listen to customer concerns, provide clarifications, and resolve queries related to payments.
Maintain accurate records of conversations, commitments, and payment updates in system/Excel/CRM.
Ensure timely follow-up to minimize defaults while maintaining good customer relationships.
Work closely with the accounts/finance team to update recovery status and escalate critical cases.
Provide feedback on recurring payment issues for process improvement.
Requirements:
Minimum qualification: Graduate (any stream).
Prior experience in recovery, telecalling, or customer support preferred; freshers with good communication skills can also apply.
Excellent verbal communication skills in English.
Good listening ability, patience, and customer-handling skills.
Basic computer knowledge (MS Excel, CRM handling preferred).
Job Types: Full-time, Permanent