Job Description

Role:- Recovery / Telecollection Executive

Job Location:

Sector 125, Noida

Department:

Collections / Recovery

Job Summary:

We are seeking a motivated and goal-oriented

Telecollection Executive

to join our recovery team. The ideal candidate will be responsible for making outbound calls to customers with overdue accounts, ensuring timely payments, and maintaining a professional and empathetic approach while adhering to company policies and compliance norms.

Key Responsibilities:

Make outbound calls to customers for payment follow-up of overdue accounts. Provide account information and resolve queries related to payments. Maintain a record of customer interactions and update the recovery status in the system. Negotiate repayment plans or settlements, if authorized. Escalate accounts requiring legal or field intervention to the appropriate team. Ensure daily, weekly, and monthly recovery targets are achieved. Follow all regulatory and compliance guidelines in every interaction. Educate customers about payment options and consequences of non-payment. Provide MIS reports and feedback to supervisors regularly.

Requirements:

1-2 years of experience in telecollections/recovery or customer service. Good communication skills in Hindi/English. Basic computer knowledge (MS Office, data entry, CRM tools). Ability to remain calm under pressure and handle difficult conversations. Strong negotiation and problem-solving skills. Self-motivated with a result-driven attitude.

Preferred Qualifications:

Experience in NBFC, fintech, banking, telecom, or utility collections is an advantage. Familiarity with collections software or CRM systems. Graduate or 12th pass with relevant experience.

Benefits:

Fixed salary with performance incentives. Incentive-based structure for collections. Training and growth opportunities. Supportive and collaborative team environment.
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Experience:

Payment recovery : 1 year (Preferred) Tellecollection : 1 year (Preferred)
Location:

Noida, Uttar Pradesh (Required)
Work Location: In person