Job Description

: Assets Recovery Officer / Assets Recovery Executive
Position: Assets Recovery Officer
Department: Collections / Recovery / Asset Management
Location: [Insert Location]
Reports To: Manager - Assets Recovery / Head of Collections
Role Overview
The Assets Recovery Officer is responsible for tracing, securing, and recovering financed or leased assets from delinquent, defaulting, or absconding customers. The role ensures adherence to legal, regulatory, and company guidelines while minimizing loss and maximizing recovery value.
Key Responsibilities
1. Asset Tracing & Verification
Trace and identify the location of financed assets (vehicles, machinery, equipment, property, etc.).
Conduct site visits to verify asset condition and availability.
Use skip-tracing tools, field intel, and third-party agencies to locate missing assets.
2. Recovery Operations
Implement recovery strategies for repossession of secured assets.
Coordinate with field agents, repossession teams, and authorized vendors.
Execute voluntary surrender or repossession of assets following legal compliance and company SOPs.
Ensure safe, non-coercive, and compliant recovery practices.
3. Customer Engagement & Negotiation
Contact customers to negotiate repayment, settlement, or voluntary surrender of assets.
Provide clarity on dues, repossession implications, and available options.
Maintain professional and courteous communication.
4. Legal Coordination
Work closely with the legal team to initiate legal notices, arbitration, SARFAESI actions (if applicable), or civil/criminal proceedings.
Support documentation, evidence collection, and case filing for legal recovery.
5. Asset Management
Ensure proper inventorying, valuation, inspection, and storage of recovered assets.
Coordinate with valuation agencies and auction partners.
Support sale or disposal of recovered assets to maximize recovery value.
6. Reporting & Compliance
Maintain accurate records of field visits, customer interactions, and recovery actions.
Prepare daily/weekly reports on recovery status and asset movement.
Adhere to regulatory norms (e.g., RBI/MCA guidelines) and company policies.
Skills & Competencies
Strong knowledge of secured lending and asset-backed recovery
Good negotiation and communication skills
Field operations experience
Understanding of repossession laws and compliance norms
Ability to work with agencies and handle difficult situations
Strong documentation and reporting abilities
Basic technical knowledge of vehicles/machinery is a plus
Education & Experience
Education: Graduate in any field; specialization in finance or law preferred.
Experience: 1-6 years in assets recovery, vehicle repossession, secured collections, or field recovery.
Experience in banks, NBFCs, vehicle finance, equipment leasing, or asset-management companies preferred.
Key KPIs
Number/value of assets recovered
TAT for recovery operations
Cost-to-recovery ratio
Compliance adherence score
Auction realization value
Reduction in delinquency/NPA exposure

Skills Required