Job Description

Records Custodian The primary goal is to ensure that records are organized, maintained, and disposed of in accordance with legal and regulatory requirements while also making them accessible to authorized personnel as needed. Roles & Responsibilities Record Management: 1. Creation of records and superbills. 2. Respond to requests for records promptly and accurately. 3. Maintain the sent records status in the mastersheet. 4. Conduct periodic audits of records to ensure accuracy and compliance. Patient Communication & Cross-Team Collaboration: 1. Answer international phone calls from patients or their representatives. 2. Provide compassionate and empathetic assistance to address patient inquiries, concerns, or requests. 3. Effectively communicate information about medical services, treatment options, and appointment scheduling. 4. Collaborate with other departments to ensure seamless patient support. Medical Information: 1. Maintain a solid understanding of medical terminology and procedures to provide accurate information. 2. Follow HIPAA and patient confidentiality guidelines when handling medical records or sensitive information. : Qualifications: 1. Bachelor\'s degree in a relevant field or equivalent experience. 2. Excellent international communication skills. 3. Empathetic and patient-focused demeanor. 4. Strong interpersonal skills and the ability to build rapport over the phone. 5. Knowledge of medical terminology and healthcare processes preferred. 6. Cultural sensitivity and awareness. 7. Excellent organizational and problem-solving skills. 8. Strong attention to detail and accuracy. Job Type: Permanent Salary: \xe2\x82\xb925,000.00 - \xe2\x82\xb935,000.00 per month Benefits:

• Paid time off
• Work from home

Schedule:

• Night shift
• US shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Application Question(s):

• Please rate yourself with English communication on a scale of 10.
• Are you willing to work on the night shift?

Work Location: In person Expected Start Date: 29/09/2023