Job Description

You Lead the Way. We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move

You Lead the Way. We've Got Your Back At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex's reputation for trust, security, and service. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. : This role is a part of the Global Payments Services (GPS) team within GSG. GPS is the global owner of payment processes for both Consumers and Corporate Clients. The CPC Reconciliation Team is responsible to payment application for US market and any Payment related reconciliation queries for US market. Roles and Responsibilities The role is to provide payment related assistance to Program Administrators/Internal teams for corporate payments & handle reconciliation requests for specialized product CPC accounts. Responsible for obtaining posting instructions from program administrators and Manager of Account Development for unidentified U.S Corporate card payments via phone calls and e-mails. Responsible for reconciling remittance (payment) related complex issues for Corporate Purchasing Card clients. Collaborate with Account Development Managers & Program administrators to resolve payments issues and reconciliation requests. Handle Client's payment inquiries through voice /non voice channels. Analyze, identify and research the inquiry within specified timeframes. Handle cases involving Misposts, missing payments, Encoding errors, Balance Transfer errors, Reconciliation of accounts etc. Being a central point of contact for our corporate Clients Payment related queries, enabling 1st Contact resolution on enquiries, through both telephone and email communications. Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels. Ensuring clients are re-educated where necessary regarding to address behavior related to remittance (payment). Maintain and build excellent working relationships with our Corporate Clients and GCS partners. This role may be subject to additional background verification checks. Skills / Competencies Graduate. Extremely high on Teamwork, should have strongly displayed the ability to work effectively within a team environment. Strong interpersonal, communication and listening skills. Excellent analytical skills to perform root cause analysis and the ability to deliver high accuracy with attention to detail. Demonstrated dependability/self-motivating skills. Excellent verbal and written communication skills. High result orientation. Good understanding of the payment journeys in Amex specific to Corporate clients. Ability to take independent decisions in the absence of the leader & meet stringent deadlines. Shift Window: 6:30 pm to 4:00 am. May change basis business requirements. Should be tenured for a minimum of 12 months at Band 28 in the current role as on the date of application deadline. Should not be on any performance improvement plan. Should have a minimum rating of G3/L3 in the last review. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.