Job Description

We are seeking a proactive and customer-focused

Telecaller Executive

to handle incoming and outgoing calls to patients, follow up on appointments, promote clinic services, and support front-desk operations. The ideal candidate should have excellent communication skills and a customer-friendly attitude.

Key Responsibilities:

Make outbound calls to leads and potential clients to explain services. Answer inbound calls and provide information regarding treatments, pricing, and bookings. Schedule, confirm, and follow up on appointments. Maintain a call log and update patient records. Assist in handling patient queries and concerns politely and professionally. Follow up with clients for feedback and re-engagement. Coordinate with the receptionist and clinic team for smooth operations.

Requirements:

Excellent verbal communication skills in English and local language. Confident, polite, and persuasive speaking style. Basic knowledge of computer systems (MS Office, CRM). Prior experience in a clinic or healthcare setting is an advantage.

Receptionist

Location

: Alpha Heal Skin and Hair Clinic

Job Type

: Full-Time

Experience

: 1-3 years preferred

Job Summary:

We are looking for a courteous and organized

Receptionist

to be the face of Alpha Heal Skin and Hair Clinic. You will manage front-desk operations, greet patients, manage appointments, and support day-to-day clinic activities.

Key Responsibilities:

Welcome patients and visitors in a warm and professional manner. Manage the front desk, including phone calls, bookings, and walk-ins. Schedule and confirm appointments using clinic software or manual logs. Maintain and organize patient records and documents. Handle payments and issue receipts when required. Coordinate with doctors, therapists, and the telecalling team. Maintain cleanliness and order in the reception area.

Requirements:

Strong communication and interpersonal skills. Good grooming and a pleasant personality. Familiarity with basic computer and billing operations. Prior experience in a clinic, salon, or customer-facing role is desirable. Ability to multitask and stay calm under pressure.
Job Type: Full-time

Pay: ₹12,000.00 - ₹23,893.39 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person