Job Description

An Automotive Receptionist is responsible for the initial point of contact for customers at a car dealership or auto repair shop, providing excellent customer service and managing various front desk duties. Key responsibilities include answering phones, greeting customers, scheduling appointments, and handling customer inquiries. Key Responsibilities:

Customer Service:

Greet customers, answer phones professionally, and provide general customer service.

Scheduling:

Schedule appointments for vehicle repairs, maintenance, and test drives.

Inquiry Management:

Address customer inquiries, complaints, and concerns promptly.

Front Desk Duties:

Manage front desk operations, including managing visitor flow, maintaining a clean and organized reception area, and providing basic administrative support.

Billing and Payments:

Assist with billing and payment processes, including generating invoices and processing payments.

Communication:

Communicate effectively with customers, technicians, and other staff members.

Administrative Tasks:

Perform administrative tasks such as filing, data entry, and maintaining customer records.
Skills and Qualifications:

Strong customer service and communication skills. Ability to multitask and prioritize tasks effectively. Proficiency in using office equipment and software, including computers and phone systems. Attention to detail and accuracy in handling billing and payment processes. Knowledge of automotive industry procedures and practices (may be helpful).
In an Automotive Context:

The receptionist may also be involved in coordinating vehicle check-in and pick-up, ensuring smooth transitions throughout the service process. They may assist with inventory management of parts and supplies. They may play a role in helping sales by following up with leads and scheduling test drives.
Job Type: Full-time

Pay: ?14,000.00 - ?18,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Language:

English (Preferred)
Work Location: In person